Our service commitment includes:
- 2-hour emergency response
- Minor service outages scheduled within 24 hours
- Moves, adds and changes are targeted for a maximum of 3 business days
Our customer service desks are equipped with a computerized dispatch system. This system includes all key client information, including:
- On-site equipment
- Telephone company services connected to the system
- Contact information
- Warranty/maintenance agreement status
- Service history of each site
Our service vehicles are equipped with wireless systems, allowing prompt communication with our field personnel. While this technology proves to be very valuable in helping us reach our goals for service excellence, the company's best asset is our team of people.
We have assembled a group of people who have a true desire to provide outstanding, professional service to our clients!