Advanced Applications

CTI Link The missing Link between Computer and Telephone

Product Brochure

CTILink desktop application is a fully integrated Telephony User Interface (TUI) that runs in Windows 95, 98, NT and 2000. CTILink supports MiTAI 7.5.3 thru 11.0, TAPI 2.1 Server, TAPI Desktop and TSAPI, and is compatible with the SX200, SX2000, MN3100, MN3200 and MN3300. CTILink allows companies to integrate the computer desktop with advanced call control features and the Computer Telephony Integrations (CTI) with most contact managers (PIM), Customer Relationship Management programs (CRM) and Custom Database Applications.

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Call Control functionality features from the Desktop

Unique Phonebar Interface

CTILink’s unique phonebar interface allows users to run their current applications without the interference of the TUI during call control functions. This feature allows the user to run primary applications such as Excel, a sequel program, or any other application, and maintain telephone functionality without the two applications interfering with each other. A user can receive valuable call information, identify the caller, answer calls, and transfer calls while performing word processing or database updates during the process.

Delivering the Most Advanced Integration

CTILink supports Mitel’s advanced Interface MiTAI, Mitel’s Telephony Application Interface, providing the most advanced integration available for Mitel’s Voice Processing platforms available in today’s market. This integration also supports IP Telephony to provide functionality to an advanced

Telephony User Interface (TUI) for soft phone applications and Computer Telephony Integrations (CTI) for ANI screen pops and DNIS routing of inbound calls. Outbound dialing from applications and call rules can be applied to provide sophisticated call control. The Impresa IVR integrates to provide collection of information in the IVR to be passed to the desktop.

CTILink’s standalone and client server integrations allow companies to deploy applications to Enterprise Networks for a single user or multiple users cost effectively.

CTILink provides the tightest and most complete integration to Microsoft Outlook and Exchange 2000 by providing an OCX bar in the contacts database and directories. This integration provides multiple inbound searches to local and public contact files. The outbound capabilities allow CTILink to dial any phone number from inside or outside of the contact record.

CTILink’s family of products – CTILink, CTILink Server, CTILink Recorder and CTI Call Block– utilize the same Com Object integrations providing the same function calls throughout the entire family of products.

CTILink is easily installed through a software download via the Internet and is registered by the number of users. Once the evaluation copy is installed the user can email, fax or call the Customer Service Department of CTILink to register the software without the need to reinstall.

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by its to be accurate as of the date of its publication, is subject to change without notice. Its assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains